HSBC Credit Card Refund Demand
I made a payment of twice the total credit card limit on my HSBC credit card based on the statement issued on May 2nd. Without my knowledge, HSBC has made a transaction under sales processing for the remaining amount exceeding the limit. When I contacted the bank, they informed me that due to the over-the-limit payment, they needed to transfer the excess amount to another bank and requested an IBAN number. They mentioned it would take 2-4 business days to process. Today is the 6th business day, and they haven't made the payment or restored the card for use. Every day I call, they assure me the transaction will be completed today, but since May 5, 2024, they haven't been able to transfer the money to the IBAN. I have never encountered another bank that neither increases the credit card limit nor blocks excess payments. I urgently demand them to make the payment today and increase the credit card limit.
Hello, The message that our customer has sent to your website has been taken under review by our Bank Officials. Information will be provided to our customer as soon as possible. Sincerely, HSBC BANK A.Ş. *** Dear customer, as HSBC, our priority is always your satisfaction. Therefore, we will carefully review the message you have sent and provide you with information. If you wish, you can convey your satisfaction, suggestions, feedback, or complaints to us through the Contact Form | Contact Us | HSBC on our website. Sincerely, HSBC BANK A.Ş.
I urgently need this payment. Please make sure it is reflected in the account today.
Dear customer, as HSBC, our priority is always your satisfaction. Therefore, the message you sent has been carefully reviewed and our response has been sent to your email address. You can convey all your satisfaction, suggestions, feedback, or complaints to us via the Contact Form on our website or through Telephone Banking. Sincerely, HSBC BANK A.Ş.
