Complaint Regarding Issues with Akbank Digital Portfolio Management

I am submitting this complaint regarding the issues I have experienced with Akbank Digital Portfolio Management. On July 15, 2024, I invested ₺500,000 into Akbank Digital Portfolio Management. My portfolio has consistently lost money since its inception. As a result, I attempted to close my account and withdraw my funds through the Akbank mobile app. However, my request was denied, and I received only a 15% refund of my investment.

I was unable to effectively communicate with the bank because I was abroad at the time. After returning to Turkey, I spoke with a customer service representative, Mr. B****, and explained the difficulties I encountered. He admitted that the situation was unusual and promised to look into it. Despite this, my portfolio lost approximately ₺30,000 during this period.

Although the bank informed me that the investment instruments would be evaluated over 6-12 months and that losses could continue during this time, I am deeply concerned about such a large loss occurring so quickly. Despite communicating my concerns to the customer service representative, my account was not closed, nor was my loss compensated.

I believe the bank misled me into making this investment by overestimating the risk in my portfolio. I want to emphasize that this situation violates banking regulations, and I have suffered unjust losses. When I asked for compensation for my losses, I was told that it wasn't possible due to the nature of portfolio management. Despite my attempt to close the account, I have lost an additional ₺20,000.

I request that Akbank Digital Portfolio Management provide me with a report on their investigation and findings in this matter. If it is determined that I am correct, I request full compensation for my losses, as well as the implementation of measures to prevent the bank from engaging in such practices again.