The HP Victus ryzen 7, 3060 Nvidia graphics card, 1 TB laptop, which we just bought from Teknosa Maltepe Park store on April 1, 2023 and which we plan to use to run 3D-enabled programs, after a while after turning on and does not receive any commands. Other than shutting down the computer with the power button, none of its functions, including the mouse cursor, work. The fact that a newly purchased computer, which is so advertised and bought to be used for business purposes, becomes unusable immediately after purchase is a bad situation that puts you in a difficult situation, you cannot benefit from it even if you pay your money and you lose your job. Our trust in the HP brand is gone. We will take the laptop to the Teknosa store where we bought it and try to get a product exchange or refund.
Hello, my #HP #Victus laptop, purchased in July, has multiple issues with its components, rendering it unusable. I couldn't deliver my device for repair during the warranty period. Due to various malfunctions, I handed it over to the store via HP customer support to initiate the exchange process. Te...
On April 22, 2023, I purchased an HP Omen Vector Gaming Mouse from the Media Markt branch in Kentpark, Ankara. After one year, the mouse malfunctioned; when connected to the computer, it does not work at all and does not light up. Since the product was under warranty for two years, I took it to Medi...
My HP Victus gaming laptop has suffered from both performance and charging issues. Despite HP's 6-month replacement and return window, I've been unable to use it, and they've only performed component replacements. It's extremely frustrating that my gaming laptop, despite having top-tier specs like a...
I am a customer from Turkey, and I purchased an HP Victus 16 laptop via Hepsiburada (a major Turkish e-commerce platform) on December 16, 2023. Upon arrival, the device was defective from day one due to a motherboard issue and was sent to HP’s technical service. The laptop was replaced with a brand ...
Last November, I bought an HP Victus 15-fa1042nt Intel i5-13500h 16GB RAM 512GB SSD 6GB RTX4050 15.6 laptop from Teknosa. I noticed an issue with the hinge of the laptop and contacted HP to confirm it. HP confirmed the issue and asked me to send the laptop in. They quickly created a shipping code th...
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