On August 28, 2023, we purchased an HP FD0001FD laptop from Media Markt Kurtköy mall. However, when we opened the package a few days after receiving the product, we noticed scratches and gaps. Frustrated, I filed a complaint on this website, and HP responded by promising to investigate the situation. They told us to take the laptop to a repair shop. We took their advice and dropped off the laptop, but we received no information about what happened there. They simply told us to come get it. We specifically requested a laptop exchange, not a repair, and HP should have informed Media Markt of this. I took matters into my own hands and contacted HP directly, and their representative advised us to return to the point of purchase and request an exchange or refund. However, HP did not notify Media Markt of our request, resulting in a frustrating back-and-forth. This experience calls into question the quality of customer service we received from both Media Markt and HP.
If you're thinking about buying HP products, take a moment to read my complaint for your own benefit. My HP laptop stopped working, so I took it to BDH Bilişim, which is HP's authorised service centre in Maltepe. I personally delivered it on May 10, 2024. I stressed the importance of getting the rep...
I purchased an HP laptop from HP for ₺14,799 on October 22, 2023. The product arrived defective, showing a "Boot Device Not Found" error. I contacted them on February 2, 2024, and the laptop reached the repair center on February 7, 2024. Despite my entitlement to a replacement within 10 business day...
I sent my HP Color LaserJet printer to warranty service through Media Markt, reporting murky prints with a yellowish tint. HP, attributing the issue to user error, returned my product unrepaired within the warranty period, claiming the mainboard had suffered impact damage and arrived shattered. Med...
On April 22, 2023, I purchased an HP Omen Vector Gaming Mouse from the Media Markt branch in Kentpark, Ankara. After one year, the mouse malfunctioned; when connected to the computer, it does not work at all and does not light up. Since the product was under warranty for two years, I took it to Medi...
My laptop, which I sent to HP Repair Center during the warranty period, was not delivered on time in violation of consumer rights. Due to the first problem, my laptop entered the HP repair center on 27.09.2024. After the motherboard repair was completed, it left the service on 15.10.2024 and arrived...
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