FPS Drop and Camera Not Found Error HP Victus 16-s0053nt Gaming Laptop

profile
Salim
December 10, 2023 2:58 am
54

I got my new HP Victus 16-s0053nt laptop last Friday and I installed Windows 11 Home on it. I installed the latest update using Windows Update, but when I started playing games, the frame rate was surprisingly low and disappointing. It has a hard time reaching 45 frames per second in CS2, even on the recommended (high) settings, even though it's a model that should handle Ultra settings easily. It's so annoying when there's always lag. Also, there's a problem with the camera - even though I've tried everything that was suggested, it still shows the message "camera not found." I haven't gotten enough help from the customer service team, unfortunately. If these problems keep happening, I'm seriously thinking about returning the laptop soon. I advise anyone considering purchasing this model to reconsider.

December 12, 2023 10:06 am (2 days after complaint)
Salim
Salim
December 13, 2023 9:18 pm

Since I already contacted you by calling, I did not respond. You told me that you had emailed Europe regarding the camera driver and that you would get back to me. I did not receive a response within 2 days. Tomorrow, I will call again to check on this and try to resolve the issue before my return period ends. If the issue cannot be resolved, I will initiate the return process with you.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

HP Victus 15 fb0025nt Overheating Problem

profile
Kadirhan
December 11, 2023 9:57 am
71
4
İlhan is satisfied with the result
Resolved

HP Victus 15 RTX 4050 Graphics Card Low FPS

profile
İlhan
December 08, 2023 7:35 pm
91
"Unfortunately, my device had a touchpad problem. HP customer service identified the issue via video and sent the DOA report by email. Although the company I bought it from caused a bit of trouble, my device was replaced with a new product. Thank you. I hope I don't encounter any problems again."
5
Ahmet is very satisfied with the result
Resolved

HP Victus 15 Laptop Desktop Stutters And FPS Drops

profile
Ahmet
July 02, 2023 6:46 pm
176

Severe FPS Drops on HP Victus 16 D1011nt Laptop Ruining Gaming Experience

profile
Metehan
July 10, 2023 11:24 am
162

HP Sold Me a Victus 16 Laptop That Started Having Screen Issues After 1 Year

profile
Süleyman
March 23, 2025 8:23 pm
209
Report a Similar Issue