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İlhan is satisfied with the result
Resolved

HP Victus 15 RTX 4050 Graphics Card Low FPS

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İlhan
December 08, 2023 7:35 pm
42
İlhan's Thank You Message
“Unfortunately, my device had a touchpad problem. HP customer service identified the issue via video and sent the DOA report by email. Although the company I bought it from caused a bit of trouble, my device was replaced with a new product. Thank you. I hope I don't encounter any problems again.”

I bought the HP Victus 15-fa1025nt laptop two weeks ago. It has an RTX 4050 graphics card. However, I'm having ongoing problems when I play CS:GO. No matter how many updates I install, my FPS (frames per second) stays consistently low, which leads to lags and interruptions. Also, I hear a noise that sounds like a whistle when the fan is on. Also, I've had the problem of the touchpad freezing a couple of times. I have no idea what to do with this new device. Unfortunately, the support team hasn't been helpful, and I haven't found any solutions on the forums. It's really annoying. Can you please help me?

December 11, 2023 9:30 am (2 days after complaint)
İlhan
İlhan
December 18, 2023 4:26 pm

Unfortunately, my device had a touchpad problem. HP customer service identified the issue via video and sent the DOA report by email. Although the company I bought it from caused a bit of trouble, my device was replaced with a new product. Thank you. I hope I don't encounter any problems again.

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