5
Resolved

HP Victus 15 Laptop Desktop Stutters And FPS Drops

Ahmet
July 2, 2023 6:46 PM176

I'm constantly lowering FPS on my HP Victus 15 7N9U9EA model laptop that I bought 4 weeks ago. Although my system requirements are normally very good, even games that want low system requirements, including games that require high system requirements, have such a problem. In addition, 1-2 hours after the laptop is turned on, the desktop freezes briefly, including the mouse cursor. In other words, it is really sad to encounter such a problem in a newly purchased laptop and it is worrying for the future. It would not have occurred to me that I would have such a problem with a laptop of the HP brand. I ask the authorities to help with the issue.

July 5, 2023 2:25 PM (2 days after complaint)

Dear Sir/Madam, We would like to provide you with some information regarding the complaint our customer Ahmet O. has posted on your website. Following the post published on your site, our Customer Relations Officer has contacted Ahmet O. and provided information regarding the matter. We submit the issue for your information and wish you good work. Sincerely, HP Turkey Corporate Products Customer Relations

Comments

Similar Complaints

HP Victus 16 Black Screen Crash - Freezes Down While Gaming

Abdulaziz
September 28, 2025 2:02 AM113

I purchased an HP Victus 16, hoping it would deliver a smooth gaming experience, but my journey has been quite frustrati...