Hotels.com Reservation Canceled Due to Hotel Closure – Refund Still Not Received

I booked a stay at Ağvatias Şelale Hotel through Hotels.com, only to be informed that the hotel would be closing for renovations. Consequently, my reservation was canceled, and I was assured a refund. Despite providing my IBAN as requested, I’ve been redirected between different parties, with no clear response on when I’ll receive my money back.

I’ve tried reaching Hotels.com for help, but as an international company, communication barriers have made it difficult to get a direct answer. The hotel keeps delaying with promises of “sending it today” or “tomorrow.” I request urgent assistance from Hotels.com to ensure my refund is processed without further delay.