Hotels.com Reservation Issue - No Room at Arkem Hotel in Istanbul


I made a reservation for a one-night stay at Alkan Hotel in Marmaris through Hotels.com. However, when I contacted the hotel to confirm the reservation, the hotel owners informed me that they could not find any such booking. When I tried to cancel the reservation through Hotels.com, I was informed that there was no option for a refund.
I am currently in the process of trying to get my refund. I request that Hotels.com process my refund as soon as possible and issue an apology for this inconvenience.


I booked a room at Armel Alaçatı Butik Otel through Hotels.com. I'll be checking in on July 13 and checking out on July 14. Your reservation has been confirmed and the payment has been successfully processed. I made a phone call to the hotel to confirm all the necessary arrangements. I was informed ...
I booked a hotel through Hotels.com but quickly realized I had made a mistake and immediately canceled the reservation. Since the payment was still in authorization (provizyon) status on my card, I thought fixing this would be easy. But when I called both my bank and the hotel, they told me the refu...

I accidentally canceled my reservation on Hotels.com while trying to update the number of guests from one to two. To my shock, I discovered that no refund would be provided, and I couldn’t undo the cancellation. I do not want to cancel my reservation; I only intended to modify it. When I contacted ...

I booked a stay at Alaçatı Otel Rebetiko from May 1 at 3:00 PM to May 4 at 12:00 PM, with booking reference number 73066003350644. I only wanted to check how much the cancellation fee would be if I decided to cancel — but without any confirmation or acceptance on my part, the reservation was immedia...
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