I booked a hotel in Mardin through Hotels.com for an upcoming trip. Due to unforeseen health issues, I had to cancel the reservation two days in advance. Despite the booking policy stating "cancellation without penalty," they refused to refund me. Hotels.com claimed they needed approval from the hotel first. However, when I contacted the hotel directly, they informed me that they only receive payment after the stay and have no such policy requiring approval for refunds. This experience felt like a scam, and it has damaged my trust in both the company and the hotel. I want to warn others planning trips through Hotels.com to be cautious. After reporting this issue to Consumer Rights, I decided to share my experience here as well.
I made a 3-night reservation through Hotels.com but had to cancel it due to unexpected health issues. It was only after canceling that I realized the reservation was non-refundable. Before canceling, I had informed the hotel about the situation, and they responded with understanding, assuring me tha...
I made a hotel reservation through Hotels.com and paid the full amount. Two days later, the hotel called me and said they would not be operating during the month of May, so I needed to cancel the reservation and that they would issue a refund (Sufi Homes - Konya). They also sent an email through the...
I booked a 5-night hotel stay in Mecca through Hotels.com, paid in full, and received my confirmation. But when I arrived at the property, the hotel refused to check us in, claiming they don’t accept reservations made through Hotels.com and that our booking had no validity in their system. I was co...
I made a reservation through Hotels.com for 'Mardin Bungalow' in Mardin on August 22, 2023. My reservation with travel program number 7263810416**7 was confirmed. Exactly one week later, on August 29, 2023, at 01:48 in the night, I woke up to an SMS starting with 'Mardin Bungalow has canceled my res...
I made a reservation for the Mardin Hilton Hotel on Hotels.com from April 7th to July 24th, and I accidentally canceled it 9 minutes later. They debited the entire accommodation fee to my card and never reimbursed it. Despite the fact that only 9 minutes had gone, ₺6519 was debited from my card. I c...
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