Hotels.com Refused to Reimburse My Canceled Booking
I made a reservation for the Mardin Hilton Hotel on Hotels.com from April 7th to July 24th, and I accidentally canceled it 9 minutes later. They debited the entire accommodation fee to my card and never reimbursed it. Despite the fact that only 9 minutes had gone, ₺6519 was debited from my card. I couldn't reach anyone by phone during the holidays, and when I called for a refund thereafter, it hadn't been handled yet. I believe this is an unjust gain, and I am seeking recompense for my hardship.
Dear Customer, Thank you for contacting us regarding your reservation. To assist you further, we kindly ask you to reach out to our Customer Service via phone or chat. You can call us from Monday to Friday, between 09:00 and 18:00. Thank you for your patience and understanding. Best regards, Hotels.com
No response has been made, the fee was charged to me and it was even invoiced, I demand the return of this unjust income to me. How do you record the fee for a reservation that was canceled 9 minutes later as income for your company? Please have a conscience.
Dear Valued Customer, Thank you for contacting us regarding your reservation. In order for us to assist you further, you need to send your reservation number and bank statement in PDF format via the email address you used for the reservation. From the Hotels.com website, From the Hotels.com website, 1-Support 2-Chat now And you can reach us by filling in the other required fields. Thank you for your patience and understanding. Sincerely, Hotels.com
