I canceled a refundable reservation through Hotels.com within just 10 minutes of booking. However, when I contacted them regarding the refund, they claimed it was non-refundable, even though I hadn’t used the reservation.
Despite my repeated attempts to resolve the issue, Hotels.com has not refunded my payment. Their customer service is inaccessible—calls to the 008 number only connect to a robot that doesn’t even recognize my reservation details. I have been unable to speak with a representative to address this problem.
This lack of communication and refusal to refund my money is unacceptable. I demand an immediate resolution and full refund for the canceled reservation. Customers deserve better treatment and transparency.
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I am absolutely enraged with Hotels.com! I canceled my hotel reservation within just one hour of booking it, and yet, I have received no refund! This is utterly unacceptable. It's impossible to reach a live person in customer service; all I get is a virtual assistant that robotically tells me no ref...
I made a reservation through Hotels.com, expecting to pay in installments, but instead, the full amount was charged in one transaction. Realizing this mistake within five minutes, I immediately canceled the booking, assuming I would receive a refund. However, I have yet to receive any response or co...
I booked a hotel through Hotels.com and paid in full. On the day of my stay, I contacted them at 12:00 PM to inform them that I wouldn’t be able to check in and requested a cancellation. The Hotels.com team assured me they would speak with the hotel management and get back to me. I even asked them h...
I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...
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