On December 10, I booked a reservation for Hotel La Torretta, Bollate, through Hotels.com using the code 72982077949849, and canceled it the same day. However, as of December 26, I still haven’t received my refund. Despite repeatedly contacting them, they keep advising me to check with my bank, but my bank confirms no refund has been issued.
It has been 16 days, and there’s no resolution. Hotels.com’s customer service is completely unhelpful—no email responses, no phone number, no accountability. They are quick to charge my card instantly, but the refund process is unnecessarily delayed. I have had to take legal action and file a card dispute. I expect my refund immediately, or I will escalate this to higher authorities.
I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
On February 10, I booked a one-night stay (March 8-9) at Edremit Allia Thermal Health & SPA Hotel through Hotels.com. The listing clearly stated that the reservation was fully refundable. However, after canceling on February 16 and requesting a refund, I have received no response since February 17. ...
I canceled my reservation (confirmation number 72972037177680) through Hotels.com and received confirmation of the cancellation. However, the refund has yet to be credited to my account. This delay is unacceptable, and to make matters worse, I cannot get through to customer service. Their call cente...
I chose Hotels.com based on recommendations, but it turned out to be a complete disappointment. I canceled my reservation, yet my refund has not been processed. What’s worse, I cannot reach customer service—there is no proper support or assistance available. How can a well-known travel platform tre...
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