Hotels.com Lets Misleading and Wrong Information Be Posted on Their Platform

Şeyma
July 1, 2023 3:00 PM24

We used your website to book a room at a hotel that ended up being terrible. The hotel was very different from the pictures on your website, how could you let them post counterfeit information??  The hotel's physical state was appalling, and its purpose was obscure. The hotel did not resemble the pictures on your website, and the difference between the name and the actual business was also obvious. The data and images we were shown were not what they appeared to be. In particular, we thought we were staying at a hotel called "Trabzon Fly-In," but when we arrived, we realized that we had made a mistake and that the hotel was actually called something else and didn't even have a sign displaying its name. The hotel's name also misled guests into thinking it was conveniently located near the airport. your service allowed users to view misleading content and misleading images. Maintaining precision and clarity on your platform as a reliable accommodation booking resource is essential to keeping your customers content and returning.

October 7, 2023 2:07 PM (3 months after complaint)

Dear Customer, In order for us to assist you, we kindly ask you to contact Customer Services by calling us or via chat. You can call us from Monday to Friday, between 09:00 and 18:00. Best regards, Hotels.com

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