I signed up for the approved service through the call center so that the Hoover dryer I bought from Hepsiburada could be installed. But there was no follow-up. If we can't use the gadget, I'd like to return it without having opened it. The item came on November 9, but no one has contacted me yet. It's not clear when they'll arrive. I was hoping for at least a phone call with information like, "We will set up a time to meet on a certain day." But not even that is there.
I recently purchased a Hoover dryer, and the shipment arrived in three to four days. I contacted the customer service department after the product was delivered to schedule the installation. We haven't heard from anyone in 13 days, and no one has even bothered to show up or call. I was forced to cal...
On March 17, my Hoover brand dryer was delivered. That same day, I called the Hoover call center twice, but no one answered. Then I called an authorized service number I found on Hoover’s website. They told me to call the main call center again. I tried once more, finally reached someone, and they s...
I purchased a Hoover dryer, but I’ve been waiting nearly a week for it to be installed. Every time I contact customer service, they say the issue has been passed along, but nothing gets resolved. They promise installation in the afternoon, then delay it to the evening, and now I can’t even reach the...
On December 11, 2024, I ordered a Hoover 10kg Wi-Fi-enabled dryer from Hepsiburada, and it was delivered on December 14. After I started using the machine, it began leaking water from the bottom and sides during operation, and water droplets started coming out from the door area. Additionally, there...
My Hoover Dryer broke down just 7 months after purchase. I contacted customer services on 11.12.2023 and initiated a fault/service record. Today is 04.01.2024, and my machine remains unrepaired, unreplaced, and undelivered. Adding to the frustration, customer service neither calls me nor provides an...
Comments