On December 11, 2024, I ordered a Hoover 10kg Wi-Fi-enabled dryer from Hepsiburada, and it was delivered on December 14. After I started using the machine, it began leaking water from the bottom and sides during operation, and water droplets started coming out from the door area. Additionally, there is an issue with the machine’s control unit—I run a 2.5-hour program, but it takes 5 hours to complete, and even then, the clothes come out soaking wet. I called customer service three times, and they assured me that a technician would arrive within four business days, but no one showed up. When I followed up, they repeated the same four-day promise, yet still, no one came. After some time, I opened another request, but again, no response. Not only are we completely dissatisfied with this machine, but we also feel like we’ve wasted our money. We request assistance, yet nothing happens—it has become a ridiculous situation. This has caused us a huge inconvenience. In short, buying a Hoover was a terrible mistake, and we demand a full refund for the product.
I own a Hoover dryer that has always been noisy, but we accepted it. However, it has now started running for hours without completing its cycle, and recently, it has stopped drying clothes altogether. I reported the issue to Hoover’s customer service on December 19, 2024, via their helpline at 0850...
Hi there, About 1.5 years ago, I bought a Hoover Hle H9A2TE-17 washer dryer. Since February 2024, the machine has not been drying clothes, leaving them wet. On Monday, March 11th, 2024, I called Hoover service (0850 811 1290) and registered a repair request. I was told a technician would arrive wi...
On 28.07.2024, I bought a Hoover HLEH10A2TCEX-17 dryer from Media Markt. This is my second complaint. I wrote on 14.10.2024, and Hoover service came that week. They said they would create a report and get back to me in 10 days, but no one has contacted me since. The service number is 0232 856 35 45 ...
I purchased a Hoover HDP 4149ambc/1-s washing machine with a 14 kg washing capacity and a 9 kg drying capacity about a year ago. The drum's fins recently broke. On July 15, 2023, the authorized service arrived and stated that they would order the part. There have been no updates from them in two wee...
My Hoover Dryer broke down just 7 months after purchase. I contacted customer services on 11.12.2023 and initiated a fault/service record. Today is 04.01.2024, and my machine remains unrepaired, unreplaced, and undelivered. Adding to the frustration, customer service neither calls me nor provides an...
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