I bought a Hoover dryer from Hepsiburada, a Turkish online marketplace, but there was a problem with it. I called the service within the 15-day return window, but the items did not come when they said they would. When the serviceman finally came, he broke a part while trying to fix it. After waiting for 5–6 days, they finally brought the replacement part, but it didn't fix the problem, and the same problem kept happening. Also, the part they put in was forced and bent, as you can see in the photo and video attached. When I asked for a return, I was told I couldn't because the 15-day return period had passed. However, this was because their service was late. Even though we changed the part, the problem is still there, and we can't use the product. I want Hepsiburada and their service provider, Beşel Teknik-Ferhat B****, to give me back the product, or I will take them to court.
I got a washer and dryer from Hoover. Before a year had even passed, it broke down, and the serviceman arrived. The part was supposed to arrive from Eskişehir, but it's been a month. After a month, the component finally came after repeated calls to them. The technician had previously indicated they ...
My Hoover brand washer-dryer, which I purchased about a year and a half ago, has broken down multiple times. The İzmir Karşıyaka Hoover service took the machine for repairs for the third time, and it still hasn’t been fixed. Each time the machine was returned, the same issue reappeared within days, ...
I purchased the Hoover HLE H9A2TE-17 9kg Dryer from Hepsiburada. After using it once a week for about 4-5 months, the belt snapped, causing the drum to stop spinning. Since the device is under a 3-year warranty, we contacted the service center as one would normally do. However, they informed us that...
I bought a Hoover dryer from the Erzurum Migros store, and it's been two days, but the installation still isn't done. When I reached out to the official Erzurum service to ask about the delay, the reply I got was really annoying. The person I talked to was unhelpful and condescending, saying, "This ...
I purchased a Hoover HDP 4149ambc/1-s washing machine with a 14 kg washing capacity and a 9 kg drying capacity about a year ago. The drum's fins recently broke. On July 15, 2023, the authorized service arrived and stated that they would order the part. There have been no updates from them in two wee...
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