I purchased a Hoover refrigerator from Carrefour SA in Istanbul, and I’ve faced issues since the first month. The fridge has consistently had cooling and water leakage problems. Despite multiple service calls and part replacements under warranty, the issues kept recurring. Now that the warranty has expired, the situation has worsened.
The vegetable crisper section is freezing all items, while the freezer works but the main cooling compartment has stopped functioning entirely. After unplugging it for three days, the problem persists. Additionally, the crisper shelf channels broke on their own, which I overlooked, hoping the fridge would at least work properly.
This refrigerator, bought with great difficulty by my mother on a widow’s pension, has caused endless frustration. Calls to customer service (most recently on December 7, 2024) only resulted in being told to contact the service center or pursue legal action.
Hoover, this is unacceptable. I demand a resolution, such as a replacement or repair, to address this long-standing issue. This level of unreliability and poor support damages the trust I had in your brand.
My Hoover brand washer-dryer, which I purchased about a year and a half ago, has broken down multiple times. The İzmir Karşıyaka Hoover service took the machine for repairs for the third time, and it still hasn’t been fixed. Each time the machine was returned, the same issue reappeared within days, ...
About 6 months ago, the Hoover dishwasher at my mother's house broke down. We contacted the service for a part replacement and paid ₺2850 for the repair. Soon after, my parents had to leave Istanbul for health reasons and only returned this week. The machine, which was not used in the meantime, fail...
Hello, the dishwasher I previously purchased from you has malfunctioned. I attempted to fix it myself but was unsuccessful. Your customer representative provided me with the contact details of the nearest Keçiören authorized service center. I called, and explained the situation; when I called on Tue...
I got a washer and dryer from Hoover. Before a year had even passed, it broke down, and the serviceman arrived. The part was supposed to arrive from Eskişehir, but it's been a month. After a month, the component finally came after repeated calls to them. The technician had previously indicated they ...
I’ve been having a problem with my Hoover fridge, model US HMNG 7184AN, that hasn’t been cooling right for nearly a year now. Even after five service visits, the problem is still not fixed. I found out that this model has a common thermostat issue, which I only discovered after dealing with it mysel...
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