Hoover HLE C9LG-17 Dryer Replacement Delay

Orhan · 2023-12-11T12:13:41+03:00

I made the purchase of a 9-kilogram NFC dryer, which was a Hoover HLE C9LG-17, on November 24th, 2023. Unfortunately, the device was damaged in transit, which prompted me to make a request for a replacement, which was granted by the manufacturer. However, the new device remains in storage in the factory, and there is no indication that it will be shipped out. My frustration stems from the fact that every interaction I have with the service team includes a game of blame, which leaves me stuck in this absurd and hopeless cycle. Please find a solution to this problem as soon as possible. If it is not possible to send a new machine in a timely manner, a refund should be processed as soon as possible.

Hoover

Dear Customer, Thank you for informing us about our products and services. We have received your complaint. We will contact you as soon as possible. We kindly ask you to continue sharing your thoughts about our company's products and services so that we can provide you with better service. You can get support from our Customer Service at 0850 811 12 90 every day of the week between 09:00 - 19:00. Best regards, Hoover Consumer Line (0850 811 12 90) www.hoover.com.tr

Orhan

It would have been good if you had contacted (me/us).