I purchased a Hoover HDP 4149ambc/1-s washing machine with a 14 kg washing capacity and a 9 kg drying capacity about a year ago. The drum's fins recently broke. On July 15, 2023, the authorized service arrived and stated that they would order the part. There have been no updates from them in two weeks. I called the service twice, and both times, they said they would call me back, but no one did. I decided to write on Sikayetvar (a customer complaint platform) and contact Hoover's customer hotline (0850 811 12 90) because I was frustrated. G***, the representative, assured me that they would investigate and get back to me. However, no call was received. Other issues with the machine persist, but I can't even report them without the service. We've been washing our clothes at our neighbor's house for over two weeks. Despite the poor service, I am thankful for good neighbors. Let's see what happens next while we wait.
Two months ago, I purchased a Hoover hdpd 4149ambc/1-s 1400 rpm 14 kg / 9 kg dryer washing machine. It was fine for regular clothing, but I've recently been experiencing excessive noise issues. Despite its 14 kg capacity, the machine is equipped with low-quality plastic drum paddles. The service tea...
Hi there, About 1.5 years ago, I bought a Hoover Hle H9A2TE-17 washer dryer. Since February 2024, the machine has not been drying clothes, leaving them wet. On Monday, March 11th, 2024, I called Hoover service (0850 811 1290) and registered a repair request. I was told a technician would arrive wi...
On 28.07.2024, I bought a Hoover HLEH10A2TCEX-17 dryer from Media Markt. This is my second complaint. I wrote on 14.10.2024, and Hoover service came that week. They said they would create a report and get back to me in 10 days, but no one has contacted me since. The service number is 0232 856 35 45 ...
My Hoover Dryer broke down just 7 months after purchase. I contacted customer services on 11.12.2023 and initiated a fault/service record. Today is 04.01.2024, and my machine remains unrepaired, unreplaced, and undelivered. Adding to the frustration, customer service neither calls me nor provides an...
Comments