Hoover Washer Woes
I purchased a Hoover HDP 4149ambc/1-s washing machine with a 14 kg washing capacity and a 9 kg drying capacity about a year ago. The drum's fins recently broke. On July 15, 2023, the authorized service arrived and stated that they would order the part. There have been no updates from them in two weeks. I called the service twice, and both times, they said they would call me back, but no one did. I decided to write on Sikayetvar (a customer complaint platform) and contact Hoover's customer hotline (0850 811 12 90) because I was frustrated. G***, the representative, assured me that they would investigate and get back to me. However, no call was received. Other issues with the machine persist, but I can't even report them without the service. We've been washing our clothes at our neighbor's house for over two weeks. Despite the poor service, I am thankful for good neighbors. Let's see what happens next while we wait.
Dear Customer, Thank you for informing us about our products and services. We have received your complaint. We will contact you as soon as possible. We kindly ask you to continue sharing your thoughts about our company's products and services with us so that we can provide you with better service. You can get support from our Customer Service every day of the week between 09:00 - 19:00. Sincerely, Hoover Consumer Line
It's been 3 days and still no one has contacted me.
