I purchased the Homend Tea Royal 1742H, and it broke before I even had the chance to use it. When I initially bought the product, I submitted the registration form using the serial number. However, when I contacted customer service, they told me it wasn’t even registered in their system. They seem completely uninterested in addressing the issue. I’ve paid for a product I couldn’t use, and now they want to charge me for service as well! If a product fails without ever being used, that speaks to its poor quality. On top of that, the customer service is utterly inadequate.
I purchased a Homend filter coffee machine on 12.09.2023, and within just five months it stopped working. I sent it to the Homend service center, where they replaced the entire motherboard and returned the device. Fast forward another 5–6 months, the machine failed again. This time, I requested a re...
I purchased a Homend tea maker in 2018, and while I had a minor issue in 2019 that was resolved, today I encountered something much more serious. The handle of the tea maker suddenly detached while it was full of boiling water. Thankfully, no one was injured, but it could have easily spilled on us. ...
Hello, Homend! The coffee maker we got from you stopped working after just 2 days. We got it fixed, but then it broke again after we got it back. This problem happened around 3 to 4 times, and every time the device was sent for repair, but it came back with the same issue. We recommended a different...
I purchased a Homend tea maker three months ago, and the bottom of the machine suddenly exploded, causing boiling water to spill. This resulted in severe burns, and I had to go to the hospital. I have already emailed the company with pictures and am sharing the visuals here as well. I urgently need...
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