After the breakdown of the Homend 5002 CoffeBreak coffee maker, which I purchased on the Watsons website, I requested service through the Homend customer support. After inspection at the service center, they confirmed that the device is eligible for warranty return, issued me a receipt, and advised me to contact the store where I purchased the device. However, Watsons is unavailable by phone, and I cannot reach them through the online chat. I visited the stores in the shopping center, but the response was negative. They said they could not resolve the issue, and contact with Watsons should be made independently. I asked the Homend service to explain why they directed me to the seller, but they said it should be resolved with Watsons, and they cannot contact them. If the issue is not resolved, I will take legal action.
When I was directed to your service for the malfunction of the 5002 coffebreak filter coffee machine that I purchased from Watsons, your service decided on a return under warranty. However, I have been continuously bounced back and forth between Homend/Karaca and Watsons without a resolution, and finally, Watsons has informed me that my refund will not be processed. Given that the product belongs to the Homend brand, why am I being bounced to Watsons? Why is the manufacturer not standing behind the product, leaving me stuck in the middle? Normally, the responsibility for compensating for this defective product lies with the manufacturer, not the seller. I request either a replacement of my product with the same item or a refund to be compensated by you.
When I was directed to your service for the malfunction of the 5002 coffeebreak filter coffee machine that I purchased from Watsons, your service decided to issue a refund under warranty. However, I have been passed back and forth like a football between Homend and Watsons without a resolution, and ultimately Watsons has informed me that they will not process my refund. Given that the product belongs to the Homend/Karaca brand, why am I being passed to Watsons? Why is the manufacturer not standing behind the product, leaving me caught in the middle and aggrieved? Normally, the compensation for this defective product concerns the manufacturer, not the seller. I request either the replacement of my product with the same product or the compensation of my refund by you.
I purchased a Homend filter coffee machine on 12.09.2023, and within just five months it stopped working. I sent it to the Homend service center, where they replaced the entire motherboard and returned the device. Fast forward another 5–6 months, the machine failed again. This time, I requested a re...
Hello, Homend! The coffee maker we got from you stopped working after just 2 days. We got it fixed, but then it broke again after we got it back. This problem happened around 3 to 4 times, and every time the device was sent for repair, but it came back with the same issue. We recommended a different...
Three months ago, I purchased a waffle maker from the brand Homend for my home. When I tried to use it ten days ago, I discovered that it was not heating up when plugged into the socket. The next day, I created a request with the technical service and sent it via courier. I was informed that the dev...
I purchased the Homend Tea Royal 1742H, and it broke before I even had the chance to use it. When I initially bought the product, I submitted the registration form using the serial number. However, when I contacted customer service, they told me it wasn’t even registered in their system. They seem c...
Hello, I purchased the Homend Alex Laser 1281H model product in January, which promised a runtime of 100 minutes but can only operate for 45 minutes. Despite being sent to the service center twice, no solution has been provided, no equivalent product offered, and no part replacements made; only retu...
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