Three months ago, I purchased a waffle maker from the brand Homend for my home. When I tried to use it ten days ago, I discovered that it was not heating up when plugged into the socket. The next day, I created a request with the technical service and sent it via courier. I was informed that the device would be checked, and they would contact me within 20 working days. The following day, I received a message via WhatsApp from Homend: "Hello, we are Homend. You sent us the device. In order for us to refund you for the device you purchased, we ask you to provide us with the purchase receipt for your device." I replied that I didn't want a refund; I wanted the same product. However, they said they didn't have that device and couldn't replace it. I wrote again that I wanted to repair my device, but they did not respond to my messages. Today, I received a message: "Since 5 working days have passed, and you have not provided us with the receipt, we are obliged to return your device without processing." I don't understand why they insist on a receipt for a refund when I only wanted a repair. They are playing games with me. I will take the matter to arbitration if the issue is not resolved.
I purchased a Homend filter coffee machine on 12.09.2023, and within just five months it stopped working. I sent it to the Homend service center, where they replaced the entire motherboard and returned the device. Fast forward another 5–6 months, the machine failed again. This time, I requested a re...
Hello, Homend! The coffee maker we got from you stopped working after just 2 days. We got it fixed, but then it broke again after we got it back. This problem happened around 3 to 4 times, and every time the device was sent for repair, but it came back with the same issue. We recommended a different...
I purchased a Homend tea maker three months ago, and the bottom of the machine suddenly exploded, causing boiling water to spill. This resulted in severe burns, and I had to go to the hospital. I have already emailed the company with pictures and am sharing the visuals here as well. I urgently need...
I purchased a Homend tea maker in 2018, and while I had a minor issue in 2019 that was resolved, today I encountered something much more serious. The handle of the tea maker suddenly detached while it was full of boiling water. Thankfully, no one was injured, but it could have easily spilled on us. ...
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