On December 16, after midnight, I checked into Holiday Inn Express Altunizade, Istanbul for a one-night stay, paying in full upfront. However, shortly after entering my room, I received news of a family medical emergency. I only had a phone conversation and drank half a bottle of water before I had to leave immediately.
At the reception, I explained the situation, even offering to provide hospital emergency reports as proof. I requested at least a partial refund, considering I had barely used the room, but the receptionist flatly refused, claiming the room couldn’t be resold, which makes no sense—when I checked in, it was already past midnight, and there were plenty of empty rooms available.
The next day, I tried to escalate the issue to a manager, but the receptionist simply took my contact details, promised that someone would get back to me, and never followed up. I paid for a service I never fully used, and Holiday Inn showed zero flexibility or empathy! This is completely unacceptable. Holiday Inn, I expect a response and fair compensation for this situation!
Despite having a confirmed reservation made directly through Hilton’s official website for April 8–10, 2025, we were denied check-in at Hilton Istanbul Kozyatağı (a franchise property) with the excuse that “your reservation was canceled.” I received no phone call, email, or notification about any ca...
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Despite having a confirmed reservation made directly through Hilton’s official website for April 8–10, 2025, we were denied check-in at Hilton Istanbul Kozyatağı (a franchise-operated property) with the excuse that “your reservation was canceled.” I was never contacted, informed, or notified about a...
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