I purchased an eSIM from Holafly and paid in full, but after completing the transaction, I realized my phone doesn’t support eSIM functionality. I immediately contacted Holafly support, and they acknowledged the issue. They even created a support ticket and assured me I’d receive a refund.
Now, they’re claiming the transaction was made in 2022—which is completely false. I have proof, including the transaction ID and a screenshot clearly showing I made the purchase on April 1, 2025. Despite this evidence, they’re refusing to return my money.
This is incredibly dishonest behavior. I couldn’t even use the product I paid for, and now they’re trying to avoid refunding me by referencing an incorrect date. Holafly, honor your promise and refund the money for a service I never received. I expect this to be resolved promptly.
I purchased a Holafly eSIM that was supposed to work across all of Europe, but the internet never worked in the area I was traveling. I immediately contacted Holafly support through WhatsApp. While they attempted multiple troubleshooting steps to restore the connection, nothing helped. The eSIM simp...
On September 11, 2025, I purchased an eSIM from Holafly’s official website for use in Sweden, paying €18.90 for my Xiaomi Mi 13 smartphone (Order No: #e14563682). However, I later discovered that my device does not support eSIM, which means I was unable to activate or use the product at all. When I...
On June 2025, I purchased a 1-month eSIM from Holafly for my international trip. I used the service without any problems, and it expired as expected when I returned home. However, on July 13, 2025, at around 10:02 PM, I noticed a charge of $64.90 (around ₺2,700) was withdrawn from my credit card wit...
I purchased an eSIM from Holafly for my trip to Spain, expecting seamless internet access during my stay. However, the eSIM never worked—not even once. I followed all the setup instructions carefully, but I couldn’t connect to any network. I attempted to delete and reinstall the eSIM, hoping that mi...
I purchased an eSIM from Holafly.com, successfully installed the application, and followed all activation steps. However, the network never connected — I had no signal at all. I contacted Holafly’s technical support, and while they did provide assistance, the issue remained unresolved. I then reque...
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