On September 11, 2025, I purchased an eSIM from Holafly’s official website for use in Sweden, paying €18.90 for my Xiaomi Mi 13 smartphone (Order No: #e14563682). However, I later discovered that my device does not support eSIM, which means I was unable to activate or use the product at all.
When I contacted Holafly customer support, they refused my refund request, claiming that 1 GB of data had been used — which is impossible since activation never occurred. When I followed up again, they only refunded €1.89, citing partial usage.
The attached screenshots clearly show that the eSIM was never activated or used in any way.
I am requesting a full refund of €18.90 for a service that was never utilized, and I urge Holafly to review its verification process for usage claims more carefully.
On October 3, 2025, I purchased an eSIM from Holafly for use in Abu Dhabi, United Arab Emirates (Order No: 8REKU8LPA / E15343863) using my email z*********@gmail.com**. The total amount paid was €19. From the moment of purchase, I was never able to use the eSIM. My device constantly displayed a “In...
I purchased an eSIM from Holafly and paid in full, but after completing the transaction, I realized my phone doesn’t support eSIM functionality. I immediately contacted Holafly support, and they acknowledged the issue. They even created a support ticket and assured me I’d receive a refund. Now, the...
On July 8, 2025, I accidentally purchased the Turkey eSIM package from Holafly, paying $14.50. What I actually needed was the Europe eSIM package, so I immediately submitted a refund request right after the purchase. For the past two months, I have been in constant contact with Holafly’s customer s...
On July 4, 2025, I purchased a Holafly eSIM for Turkey (Order No: E12076591), but I was unable to use it at all because my phone turned out to be incompatible with eSIM technology. Before purchasing, there were no clear warnings on the Holafly website or from their support team regarding device comp...
On June 2025, I purchased a 1-month eSIM from Holafly for my international trip. I used the service without any problems, and it expired as expected when I returned home. However, on July 13, 2025, at around 10:02 PM, I noticed a charge of $64.90 (around ₺2,700) was withdrawn from my credit card wit...
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