Hinge App Store Subscription Paid But Not Activated

It appears that your profile has been permanently removed because it does not comply with our Terms of Service. However, you may create a new Hinge profile at any time if you wish. If you decide to create a new profile, we recommend that you reread our Terms of Service to prevent the same issue from occurring again. In particular, we would like to draw your attention to the section titled “2. Account Eligibility; Responsibilities” in our Terms of Service. This section states that you must present yourself in a respectful and realistic manner and include at least one photo where your face is clearly visible. We would like to direct you to our Community Guidelines for more information. Best regards, Frida Hinge Trust & Safety

Even though I have an active subscription on Hinge that I've paid for, I can't access my account. The app constantly logs me out, treats me as a new user, and doesn't recognize my subscription. The issue persists even though I log in with the same email and phone number. I've corresponded with the support team countless times. Each time they say it's "being reviewed" but there is no concrete solution. I'm paying for a service I can't use during this process. Additionally, the new accounts I create are deleted shortly after. So the problem not only remains unresolved, it is getting worse. If you cannot provide a service for which you have taken payment, this is a serious grievance. I demand either that my subscription be correctly assigned to the proper account or a refund.

Even though I have an active 3‑month subscription on Hinge, I have not been able to use it at all for a long time. I purchased the subscription in November through the Apple App Store on my iPhone 13. I log in with the same Apple ID I used to buy the subscription, I have checked this repeatedly and I am sure there is no confusion on my side. Nevertheless, the subscription cannot be restored within the app because it appears to be linked to a deleted profile on Hinge’s side and cannot be transferred to my new profile. When I contacted Hinge support, I received a response stating that my subscription was purchased through the App Store and is now attached to a deleted old profile, that I should try to restore the subscription, and that if the problem persists I might be logged in with a different Apple ID. However, despite carefully performing all these checks, the subscription still does not attach to my new account and the issue remains unresolved. This is clearly a mismatch error on Hinge’s side between account and subscription. Because of this system error, I have wasted roughly one month of the paid subscription and have not been able to use the service at all during that time. Paying for a service I could not use is unacceptable to me. I request that Hinge take responsibility by either manually linking my current active subscription to my updated account or providing a refund for the period I could not use, so that I can repurchase the subscription without issues. I ask that this matter be resolved promptly without further delays or repeated instructions.