I purchased a Dyson V12 cordless vacuum from the Hepsiburada shopping website. The seller was Dyson and the product was advertised as including a free-standing dock as a gift. However, when the product arrived, the stand was missing. It turns out this company has unfortunately caused the same issue for many other customers. When I called, I was told things like, “Oh no, since you didn’t buy directly from us, we won’t send it,” and on another call, “No, since you used a coupon, we won’t provide it,” and other excuses. I filed complaints with the Ministry of Commerce and the Consumer Arbitration Board against both Hepsiburada (as I purchased the product from them and made payment to them) and Dyson (as they are the product manufacturer and the party refusing to resolve the issue). They misled people with deceptive advertising visuals, leaving customers frustrated and dissatisfied.
I purchased my Dyson V12 cordless vacuum cleaner from their official store. Shortly after purchasing it, despite using it with care, an issue occurred with the vacuum tube. I called Dyson’s representative by phone, and during a video call, they examined and confirmed the issue. After that, I began w...
On August 31, I purchased a Dyson V12 Detect Slim cordless vacuum directly from Dyson Türkiye’s official website (order no: 132115850). At the time of purchase, the product description clearly stated that a free stand unit was included. This information was visible on the site when I placed the orde...
The tube of my Dyson V12 vacuum cleaner is completely broken, making the device unusable. On July 31, I had a video call with Dyson customer service, where I was informed that the tube would be replaced free of charge under warranty, but since it was out of stock, it would be shipped to me once avai...
I purchased the Dyson V12 vacuum cleaner, which included a stand unit as a promotional gift. Despite buying directly from Dyson Turkey’s official seller, the gift was not included in my delivery. I reached out to their customer service, but they have been unhelpful and failed to resolve the issue. ...
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