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1
Melis is completely dissatisfied with the result

Dyson Cancels Airwrap Order Due to Unavailable Stock, Stranding Customer

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Melis
Dyson
February 14, 2024 7:38 pm
64

Dyson Airwrap, the model I purchased on February 11th, was canceled due to a systemic issue with iyzico. They insist it's because the item is out of stock, but refuse to acknowledge it. They suggest repurchasing once it's in stock, yet the website shows no availability. Clicking the 'Notify me' button offers no solution but to wait for restocking. Selling an out-of-stock item violates consumer laws, leaving me stranded. They demand repurchase if it restocks, but I demand delivery or payment flexibility. If not resolved, I'll escalate to the Consumer Arbitration Board. Payment issues with iyzico should not prevent my product's delivery. The responsible party for resolution is iyzico, not me. If payment is the sole issue, I await shipment.

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Dyson
February 23, 2024 2:38 pm (8 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please rest assured that we will handle the matter with care. Our resolution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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