Turkish Airlines issue! We had to cancel our Skopje flight tickets because my father was hospitalized due to a serious illness. We contacted Turkish Airlines customer service to request a free refund, as it was impossible for us to travel while my father was in the hospital. The customer service directed us to the feedback center. We explained the situation in our first message to the feedback center, and they requested documents proving my father's health condition and our relationship. We obtained documents signed and stamped by the chief physician from the hospital. After extensive email exchanges and efforts with the feedback center, Turkish Airlines finally acknowledged my father's illness and sent their best wishes. However, they then rejected our request for a free refund, stating that our tickets were not eligible for a refund due to health reasons.
Turkish Airlines did not allow me to board the plane and is not providing a refund. On my Belgrade-Istanbul-Panama-Santiago flight, I boarded the plane in Belgrade without any issues. In Istanbul, I completed the check-in process without any problems, and at no point was I informed that I would not ...
I faced significant difficulties with Turkish Airlines despite their efforts to assist during a tough time. I purchased a ticket, but the passenger had to undergo emergency surgery. When I called to defer the ticket, I was informed that if I provided a doctor's note, the process would be free. I wai...
Turkish Airlines canceled our Paris-Istanbul flight due to operational reasons, and the next available flight was a day later, forcing my spouse and me to stay an extra day in Paris. This situation led to additional expenses for us. I submitted feedback to Turkish Airlines to cover our expenses and ...
I requested a ticket change from Turkish Airlines due to a health issue and was told I could use it as a travel voucher. I called customer service to create new tickets for my wife and myself, but they failed to create one for my son. Every time I tried to pay, the transaction was canceled. I was tr...
Hello, I would like to share my complaint regarding Turkish Airlines. Initially, my spouse and I had planned a honeymoon trip to Kosovo on June 30, 2023, which we had to cancel due to my spouse's mother's illness. Given that it was a first-degree relative, they accepted the cancellation and infor...
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