I was charged unexpectedly after using Hailuo AI, what steps can I take to resolve this?

If you were charged unexpectedly after using Hailuo AI,

Understand why the charge happened;

• Common reasons:
– Free trial auto-renewed
– Subscription auto-renewal
– Credit purchase during usage
– Multiple accounts or duplicate payments

• Important:
– Hailuo subscriptions auto-renew unless canceled

Verify your purchase details;

• Check:
– Subscription status
– Billing date vs trial end
– Credits used

• This determines if you’re eligible for a refund

Cancel immediately to stop future charges;

• Go to:
– Account → Billing / Subscription

• Turn OFF:
– Auto-renew

• Note:
– Cancellation stops future billing, not past charges

Check refund eligibility;

• Most cases:
– Subscriptions are non-refundable once started

• But exceptions exist:
– Within ~14 days if mostly unused
– If service had major issues or failed

• Also:
– Used credits are usually not refundable

Request a refund properly;

• Email support:
– “I was charged unexpectedly. I request a refund.”

• Include:
– Transaction ID
– Date & amount
– Reason (trial, unclear billing, error)

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.