I cannot cancel my Hailuo AI subscription, what should I do next?

If you cannot cancel your Hailuo AI subscription, take these steps in order — don’t wait:

Check where you subscribed first;

• Could be:
– Hailuo website
– App Store (iPhone)
– Google Play (Android)
– PayPal

• Important:
– You MUST cancel from the same platform

Otherwise, the cancel button may not work.

Try the correct cancellation path;

• Go to:
– Account → Settings → Subscription
– Click “Manage Subscription” → “Cancel”

• If missing:
– Look for “Billing” or “Plan” section

• Most cancellations:
– Process instantly or within 24h

If you still can’t cancel;

• Contact support immediately:
– Email: [email protected]

• Write:
– “I cannot cancel my subscription. Cancel it immediately and stop billing.”

• Include:
– Account email
– Payment proof

If support remains unresponsive, posting on Xolvie can help apply public pressure.