Urgent Refund Request For Accidentally Hailuo AI Subscription

I am writing regarding an unauthorized subscription charge made through Google Play to my account. On September 1, 2026, my bank account linked to the Google Play account under the email address Offiongdeborah***@gmail.com was debited for a Hailuo AI Standard Monthly subscription, for an amount of approximately ₦15,500 (as reflected in my bank alert as ₦15,887.50 for “Google Hailu”). This subscription was not made by me intentionally; it was purchased accidentally by another person who was using my phone. I did not give permission for this subscription, and as soon as I noticed the charge I immediately cancelled the subscription so that no further payments would be taken. I attempted to request a refund through the Google Play refund process, but the ₦15,500 / ₦15,887.50 transaction from September 1, 2026 does not appear as a selectable option for a refund, even though it shows in my recent purchases and on my bank debit notifications. The only transaction I am able to select is an older ₦1,420 Hailuo AI payment from August 30, 2026, which is not the transaction I am disputing. There is also a different email address connected to my Hailuo AI app account than the Google account that was charged, and I suspect this mismatch may be causing the issue with processing the refund request correctly. I kindly request that you review this case and help me obtain a refund for the Hailuo AI subscription charge made on September 1, 2026 to my Google Play account (email: Offiongdeborah***@gmail.com), as it was an accidental purchase by someone else using my phone. I am ready to provide my bank debit notification and any additional information you may need to verify the payment and process the refund. Thank you in advance for your assistance in resolving this matter.