Hello, I had a terrible experience at your Hilltown branch when I purchased a pair of shorts for my spouse just before the holiday. During our vacation, the shorts were worn only once. After the first use, noticeable bleach-like stains appeared both on the front and back of the shorts. I returned to the branch without washing or treating the shorts in any way. After explaining the situation to the cashier, your employee, who identified themselves as s---, intervened. They immediately claimed that the stains were food stains. When I pointed out that the same stains were present on the back, they angrily snatched the shorts from us and threw them towards the cashier, saying, "Here, take it!" Their disrespectful attitude and refusal to acknowledge the quality issue with the product, along with blaming the customer and displaying such rude behavior when the customer raised a concern, are unacceptable. I would like this employee to be reprimanded for their approach towards customers, and I request to be informed about the outcome of this complaint. Umud Devrim Öge
On June 1, 2025, I bought three oversized t-shirts from your H&M store in İçerenköy City's AVM, Istanbul: one brown, one pink, and one black. I haven't even worn the brown one yet; I dread to see what happens to it. The black t-shirt I wore only once, and after just one wash, it shrank so drastical...
My close friend from Istanbul purchased a coat from H&M as a gift for my daughter. However, when I received it, I noticed that the security tag had been left on. Assuming this wouldn't be a problem, I visited the nearest H&M store at Edremit Novada in Balıkesir to have it removed. I went to the sto...
On April 28, 2025, I purchased a pair of pants from an H&M retail store. Just two days later, I wore the pants and noticed that the dye from the fabric transferred onto my shoes, completely ruining them. This is clearly a case of a defective product that should never have been placed on the sales fl...
On Monday, September 22, around 9:30 p.m., I made a purchase of approximately $308 at the H&M store in Bodrum Midtown. The cashier — an older woman wearing glasses — behaved extremely rudely and dismissively during my checkout. At one point, I even felt as though I was about to be scolded. Because o...
I bought an oversized t-shirt from the H&M One Tower Mall branch for ₺699, expecting both comfort and quality. Unfortunately, I was met with total disappointment. After just one wash, the shirt shrunk so drastically that it no longer fits properly—it rides up so much that it barely covers my stomach...
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