My close friend from Istanbul purchased a coat from H&M as a gift for my daughter. However, when I received it, I noticed that the security tag had been left on. Assuming this wouldn't be a problem, I visited the nearest H&M store at Edremit Novada in Balıkesir to have it removed.
I went to the store with my spouse, baby, and family members, planning to both resolve this issue and do some shopping. When I explained the situation politely to the cashier, she refused to help because I didn’t have a receipt. Then, in front of my family and other customers, she insinuated that the coat might have been stolen, humiliating me with an outright accusation.
Remaining calm, I asked to speak with a manager. The cashier, smirking dismissively, told me that the store manager was on a break and made no effort to assist. After my insistence, a man named Y** (likely the store manager or supervisor) finally came. He apologized and removed the security tag.
While I appreciate his help, the damage was already done. I felt deeply insulted and humiliated by the treatment I received. I will never shop at this location again and demand that H&M management review store security footage and take appropriate action. Your employees need proper customer service training—no customer should be falsely accused in such a manner. I expect a formal response and corrective measures regarding this appalling experience.
On November 18, 2023, I went to the H&M store in Bodrum Midtown to get a jacket for my daughter. We chose a jacket she liked and went to the checkout. We were told by the cashier that we couldn't buy it for the price listed on the tag. Y****** ****, who identified herself as the store manager, infor...
On September 27, 2025, I purchased a pair of pants from an H&M store in Istanbul for $43. I have never worn the item, and the tag is still attached. However, when I tried to return it today, the store staff said they couldn’t help me because I didn’t have the receipt. My bank payment slip clearly sh...
On Monday, September 22, around 9:30 p.m., I made a purchase of approximately $308 at the H&M store in Bodrum Midtown. The cashier — an older woman wearing glasses — behaved extremely rudely and dismissively during my checkout. At one point, I even felt as though I was about to be scolded. Because o...
On March 25, 2025, at 9:53 PM, I made a ₺6,097 purchase from your Bursa Anatolium Mall H&M store. Because it was the day before a holiday, the cashier told me, “Since it’s busy, we don’t need your info for app-based shopping. If there's a problem, we’ll help you anyway.” We took their word for it an...
Dear Sir/Madam, On Sunday, May 17, 2025, between 14:30 and 14:55, I was shopping in the girls’ section on the second floor of the H&M store located in Adana Real Shopping Mall. During my visit, my sunglasses, worth approximately ₺15,000, were taken from the table where I had briefly placed them whil...
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