H&M Left Security Tag on My Gifted Coat – Store Accused Me of Theft

My close friend from Istanbul purchased a coat from H&M as a gift for my daughter. However, when I received it, I noticed that the security tag had been left on. Assuming this wouldn't be a problem, I visited the nearest H&M store at Edremit Novada in Balıkesir to have it removed.

I went to the store with my spouse, baby, and family members, planning to both resolve this issue and do some shopping. When I explained the situation politely to the cashier, she refused to help because I didn’t have a receipt. Then, in front of my family and other customers, she insinuated that the coat might have been stolen, humiliating me with an outright accusation.

Remaining calm, I asked to speak with a manager. The cashier, smirking dismissively, told me that the store manager was on a break and made no effort to assist. After my insistence, a man named Y** (likely the store manager or supervisor) finally came. He apologized and removed the security tag.

While I appreciate his help, the damage was already done. I felt deeply insulted and humiliated by the treatment I received. I will never shop at this location again and demand that H&M management review store security footage and take appropriate action. Your employees need proper customer service training—no customer should be falsely accused in such a manner. I expect a formal response and corrective measures regarding this appalling experience.