I tried to buy something from H&M worth 3,177 Turkish Lira. However, I came across a mistake, Mr1. It took the money every time I tried 18 times. The whole thing cost 58,000 lira, which I can't pay for. This needs to be fixed right away. I have no idea what's going on; it ruined my morning. If you can shop online 24 hours a day, seven days a week, then customer service should be open 24 hours a day, seven days a week.
On June 25th, I made a purchase on the H&M online store with a total cart amount of ₺3,583.97. Immediately after placing the order, I noticed three separate charges on my credit card for the exact same transaction — totaling over ₺10,000. I contacted customer service right away and explained the iss...
I made a purchase from the mobile application of the H&M store on 07/05/2023, there was an error and my order did not enter the system. When I bought the products for the second time, the order was fulfilled and the products arrived. However, although the order was not created in the first transacti...
In two separate purchases I made on the H&M online site, the transactions were processed multiple times due to an error—one was charged 4 times and the other 3 times. When I called H&M customer service, they said they would help. However, it has been 14 days and I still haven’t received a refund. De...
I've been using the H&M Turkey app to place my orders lately, so I bought a couple of things over the weekend, but they're not showing up in my online order history. The payment got taken out of my bank account, but it looks like the orders didn't go through or anything. I feel like I got ripped of...
H&M's failure to refund my payment for the returned items. It has been four days, and I have yet to receive my refund. What's more concerning is the complete lack of response from their customer service department. They're not picking up my calls, and I can't seem to find anyone to help me out with ...
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