Defective Guess Bag from Black Friday Sale

Tuğba
December 02, 2023 8:24 pm
93

I bought a Guess bag on Black Friday, but when it arrived, I discovered that it was defective. Do all discounted items have to be flawed? The sale last year had the same problems. This time, I want to exchange the product for the same one. Why did I get it on sale if they're gonna charge me more for returning it? I don't want a different product; I just want the same one but without any issues. Sorry, but since I bought it from the online store, I can't exchange it in-store. I have difficulty in understanding such unreasonable return and exchange policies of such large and global companies. 

December 04, 2023 12:12 pm (1 day after complaint)

Dear Tuğba A., First of all, thank you for taking the time to provide us with your feedback. We would like to inform you that we have forwarded the matter to our relevant departments. We will get back to you as soon as possible. Best regards, GUESS Turkey

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