I recently purchased a petite shoulder bag from the Guess store in Korupark. Excitedly, I wore it on my arm, checked it out thoroughly, and decided to buy it. However, my enthusiasm turned into disappointment just two days later when, during normal use, I discovered a loose thread under the zipper at the back. This shouldn't have happened.
Returning to the store, I explained the situation and requested an exchange. To my surprise, they insisted on sending the bag for inspection, claiming I had used it. After agreeing to the process, I received a call three days later: "Your bag has been fixed; you can come and pick it up."
Hold on a second! I never authorized any repairs, and why should I accept a "fixed" bag for an issue that wasn't my fault? The store's response was vague, stating it was unclear whose fault it was, and that the repair was the best solution. This is unacceptable! Is this how Guess stands behind its products?
Guess, known for its stylish accessories, has left me utterly disappointed with the quality of their bags. Over time, these bags are literally falling apart, and the store offers zero assistance. It's not wear and tear—random cracks and peeling are occurring in places that have nothing to do with us...
I purchased a Guess bag, and within just 15 days, the stitching began unraveling, and the leather material showed significant wear and tear. This is completely unacceptable for a brand known for its supposed quality. I raised the issue with the company, but instead of offering a resolution, they fal...
After just two uses, I began to see noticeable creases forming. I reached out to Guess via email, and they replied stating that the problem was caused by usage. I spent ₺9,000 on this bag, and it now appears wrinkled and of low quality. I was hoping for higher quality, particularly from such a reput...
I bought a Guess bag, and after a year, it started falling apart at the edges. I sent it in to get fixed, and they said it's okay to bring it back. I bought the bag for ₺2000 last year, but it originally cost around ₺3500. So, basically, they're telling me that I have two options. I can either get t...
I bought a Guess handbag, and I was really disappointed when it started getting all messed up after only 8 months. When I brought it to the store, they checked it out and confirmed that there was a defect. They even gave me the paperwork to exchange it, but since I didn't have the document, they den...
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