I made a purchase on Amazon (Order No: 407-7202911-5394725), ensuring that I covered all necessary fees, including shipping. During the PTT Cargo delivery, I encountered an unexpected charge of ₺317.5 for customs tax. This additional fee was surprising and shouldn't have happened, since Amazon’s shipping policy clearly indicates that all costs are included at the point of sale. I reached out to Amazon to ask for a refund and included all the required details, along with images as evidence. Unfortunately, I have yet to hear back from their team. The absence of communication has turned the process into an unwarranted struggle. I feel it's important to bring this issue to light before taking any legal steps to address the situation and reclaim the additional amount I paid.
I placed an order from Amazon with the order number 407-3862959-4761951 and later returned the product. I sent the product back on 07/11/2025, but despite the time that has passed, the refund has not been credited to my account. Although I received an e-mail from Amazon stating that the refund was c...
Amazon.com.tr Order No. 405-4911578-4977105. I returned a product I purchased internationally, but it's been almost a month, and I still haven't received a refund. I couldn't use DHL because they had an agreement in place, and DHL wasn't available where I was. An Amazon customer service representati...
Hello, I bought 6 music records from Amazon.com.tr on June 27. The products were caught in customs. I didn't think they would be caught in customs because I bought them from the com.tr extension. My products were in customs and I realized that they were in customs because a long time had passed. So ...
I would like to bring to your attention that, despite the approval of my return request for the purchase I made on November 14, 2023, with Order No: 405-4288505-505****, the promised refund within 7-10 days has not been processed. In my conversations with customer service, I was informed that the re...
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