Unjust Damage Charge by Green Motion Rent A Car
I rented a Fiat Egea from Green Motion, a subsidiary of Metal Oto in Ortaca, Muğla, on 4/3/2024, for three days. When I brought back the car on June 3rd, 2024, they noticed some damage on the lower middle section of the right fender, with a scratch that was around 5-7 cm long. But I want to make it clear that I didn't hit or scrape anything. They sent me an electronic bill for ₺4,800 on 8/3/2024 for this small scratch, requesting payment within five days. I think they're trying to make extra money from their customers by pretending to be professional when they should only be charging ₺1,000-1,500 for that kind of scratch. I'm filing a complaint against this company and leaving the assessment of the damage in the attached picture up to you.
Dear a**,\n\nThank you for choosing our brand and for your feedback regarding your experience. Our goal is to turn the process into satisfaction as soon as possible.\n\nWe will review the matter you raised and provide you with information as soon as possible.\n\nWe would like to remind you that you can also reach us.\n\nBest regards,\nGreen Motion Turkey\nCustomer Relations
Dear a**, We would like to inform you that we have conducted an investigation regarding the matter you raised and have provided you with a response both in writing and verbally. We would also like to remind you that you can reach us with your requests, opinions, and complaints. Best regards, Green Motion Turkey Customer Relations
Dear company officials, As far as I can see on the internet, you have victimized many people like me and gained unjust profits. From the past complaints I have seen, you provide the same standard responses that are far from solutions, resulting in no outcomes. From the standard response you have given me, which is also far from a solution, I understand that this is your way of working. Instead of renting cars to customers, your working principle has become chasing extra unjust profits. For a 5 cm scratch on the right side skirt of a Fiat Egea car, while the prices given at three different places in Istanbul range between 1000-1500TL, what is the price of 4800TL that you are asking for? I advise people considering renting a car from Green Motion to check the complaint history on the internet and not to forget that they may have to pay extra fees that are 3-5 times more than the car rental fee.
