I rented a mid-range car from Sabiha Gökçen Greenmotion Rent A Car for a single day. Upon my return, I was shocked to receive a bill of over ₺3000+VAT for a 1 cm scratch on the trunk. If I had caused the scratch, I would have admitted it. However, despite my objections, I was still charged. Even if I inadvertently caused it, the park sensors make it unlikely. Even if another person had touched it, ₺3600 is ridiculous!
I have been a dedicated customer for six years, renting numerous times, but have never faced such a problem until now. Unfortunately, this will be my final rental with this company. Even after asking for more information and raising concerns about the fee, I still haven't heard back from the main office. I won't do business with a company that doesn't prioritize customer happiness. It's not the quantity that matters, but the unfairness of charging ₺3600 for just a 1 cm scratch. Greenmotion should be ashamed for mishandling this process and putting customer loyalty at risk.
If a suitable response is not provided, I will take all required actions and outline each step on all social media platforms.
On August 12, I rented a car for a day from Sabiha Gökçen Airport. When returning the car, I noticed a dent on the trunk that clearly wasn’t caused by a metal impact but looked like it was made by a punch (there was no paint damage). I noticed this and informed the person receiving the vehicle. I wa...
Caution!!! I rented a car with Green Motion's Zurich office through CarJet including Platinum Insurance on February 20th 2025. I returned the car on 23rd and the guy in charge said everything seemed ok. However, a couple of hours later I received a message from the same guy saying there was a scratc...
I rented a car from Green Motion for one month, and on the day I went to return the vehicle, there was a small scratch on the bumper that they showed me. I said there was nothing to do about it and agreed to cover the cost. Later, when I went to their office, I asked when the pre-authorization amoun...
On July 21, 2025, I rented a car from the Green Motion Istanbul Airport dealership (Reservation No: 11F09A). That same day, I had an accident that caused damage approximately 30 cm long and 2 mm deep, extending from the right rear door to the right rear fender. While the repair cost for such damage ...
I used the Yolcu360 app to rent a car for a week from the Green Motion Kadıköy branch. When I got back, they ended up charging me about ₺1200 for a small issue they found on the right side of the back seat and took the payment from my credit card. The staff member said they were swamped during the r...
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