Green Motion Car Rental Overcharge Complaint
Hello, I made a car rental reservation from Green Motion through the Obilet company at Adnan Menderes Airport about two months ago. On the day of rental, I went to their office to pick up the car. Later, the staff member in the office asked if I wanted damage insurance, and after evaluating, I expressed that I did not want it. The staff member then checked my Findeks score and said it was insufficient, stating that they couldn't help me. Since my family came from abroad for a holiday visit, I had no other choice but to rent a car. When I asked all the rental companies at the airport, especially during the busy holiday period from 3-5 AM, they said they didn't encounter such a problem and could provide a car. I saw that Green Motion was trying to rent out the car I reserved two months ago for X ₺ at 3x ₺ (the amount I paid to another company that night) to someone else, especially during high-demand times, with this fabricated excuse, which I have never experienced with any other company. This shows that the company acted in bad faith and tried to take advantage of opportunities in their favor, causing me great distress. Therefore, I am lodging a complaint against Green Motion.
Dear Customer, We would like to express our regret for the negative experience you have had. We aim to contact you as soon as possible regarding the resolution process of your request. Therefore, we kindly ask you to provide your customer information and complaint ID number 28405154 through the "Rental/Suggestion/Request" section. We will then contact you to understand your request in detail and provide support. Thank you for your understanding. Best regards, Green Motion Turkey Customer Relations
I have also submitted my complaint to CİMER and the Ministry of Trade. I hope this grievance is resolved as soon as possible.
Dear Valued Customer, We regret to inform you that we were unable to assist you with your request as you did not share your contact information. For any requests, feedback, or complaints, please remember that you can reach us at any time. Please know that we will be happy to assist you if you mention that you would like to discuss the matter related to 28405154. Best regards, Green Motion Turkey Customer Relations
Here is the translation of the provided text from Turkish to English: "You can see the reservation confirmation code obtained from the email request to fill out the online check-in form sent to me below. Obt-4543060-4522199 You can reach my email address or mobile number from this form where you requested a photo of my passport and a front and back photo of my ID. It was not my first car rental from you anyway."
Dear y****, We would like to inform you that we have conducted an investigation regarding the matter you forwarded and have provided you with a response both in writing and verbally. We would like to remind you that you can also reach us for your requests, opinions, and complaints. Best regards, Green Motion Turkey Customer Relations
