I returned a product I purchased from Gratis, and although I followed the return process correctly and submitted all required receipts (attached), I still haven’t received my refund.
According to their policy, the payment should have been refunded within 3 business days, but it’s now been over 10 days, and I haven’t seen a single update. I even visited the Mersin Marina branch and spoke with the store manager three separate times, but I received no real help.
I also emailed customer support, and all I got in return was a vague “we’re waiting” response. This is extremely frustrating. I returned the product, provided documentation, and waited patiently—Gratis needs to complete the refund immediately and stop making customers chase their own money.
I made a purchase with Gratis and attempted to cancel it the following day. Even though their system confirmed the order, they declined to cancel it, stating it was already being prepared. Upon receiving the product, they dismissed my refund request and advised me to return it. Even though 15 days h...
I ordered something from Gratis, and it’s been 5 days with no news on the shipment. I asked about returning the product, and they told me I’d have to wait up to a month for a refund, which feels pretty unreasonable given the delay on their part. I’ve tried contacting them several times, but no one h...
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
I ordered from Gratis' website on September 11, and here we are, still waiting for it to ship. What gives? I reached out to their customer service via email, but I haven't heard back at all. I really messed up by believing in the brand's reputation and thinking everything would go smoothly, but now ...
I placed an order on Gratis on July 19, and today is July 21, yet my order still shows as "received" on the system. It hasn't even been handed over to the shipping company. I find this extremely frustrating. It’s been three full days, and not only has the package not arrived—it hasn’t even been ship...
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