Google One charged me without permission and I don’t see any plan, how can I remove the unauthorized charge?

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Xolvie Resolution Specialist July 13, 3:45 pm

First, make sure the charge really came from Google One by going to one.google.com and looking at your membership and billing records.

If there is no charge in your plan or orders, check your bank or card account to see if the description starts with "GOOGLE*." If it doesn't, it might not be a Google charge.

If you didn't agree to the Google One charge, go to payments.google.com, log in, and fill out the "unauthorized transactions" form to challenge it.

You have to report it within 120 days of the charge, and you can check online to see how your claim is going.

Also, call the fraud department at your bank or card issuer and ask for a chargeback or card cancellation to stop any more illegal charges.

Keep an eye on your email for changes. Google usually settles disputes in a few days after they are sent in.

Finally, to make sure this doesn't happen again, protect your account and payment method by changing your Google password, turning on two-factor authentication, and regularly checking all related Google accounts for payment activity.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.

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