I booked a car with Goldcar one month in advance, but when I arrived to pick it up between August 16-19, 2024, they refused to give me the vehicle. The reason? They didn’t accept my Troy card. This caused me significant inconvenience, forcing me to rent a car from another company at twice the price. I’m deeply frustrated by this experience, as it left me stranded and paying much more than planned. I do not forgive Goldcar for this, and I expect them to take responsibility for the situation. This kind of treatment is unacceptable, and I hope they address this issue promptly.
I booked a rental car through Booking.com for use in Lesbos (Midilli) from July 20 to July 22, under reservation number 650384989. When I arrived at the rental location to pick up the car, they required a deposit via credit card. However, my Troy card was not accepted for the transaction. This was u...
I rented a car from Thrifty Car Rental on March 18, 2024, and paid the rental fee using my credit card. I returned the car to the company without any damage, yet my deposit was never refunded. I haven’t received any explanation for the delay or the missing refund. This situation is incredibly frustr...
On June 5, 2024, I rented a car from Goldcar at Istanbul Airport and received a traffic ticket the same day. However, the traffic fine wasn’t communicated to me until August 13, 2024. Instead of allowing me to benefit from the early payment discount, Goldcar charged the full fine amount directly to ...
On August 26, 2024, when I went to pick up the car I had rented at the exact time, the GARENTA Car Rental Branch refused to hand over the car using the combined version of the ID and driver’s license issued by our State. They informed me that they accept the old driver’s license but would not accept...
On May 12, 2025, I was shocked to find that my credit card had been charged five separate times by Europcar for car rental fees. However, I never completed a reservation. While attempting to book a car on the Europcar website that day, I encountered a system error and the process did not go through....
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