We recently made two separate purchases in Dedeağaç, Greece, and completed the Tax Free process for both through Global Blue. While the refund for the first purchase was successfully credited to my account, the second refund of €48 has still not been paid. It’s been well beyond the promised timeline, and I haven’t received any communication — no explanation, no update, not even a rejection email.
The initial confirmation messages from Global Blue clearly stated that the refund would be processed within 2–3 days. That deadline has long passed. I’ve tried contacting customer service, but no one responds, and reaching out seems pointless at this stage.
I am asking Global Blue to urgently investigate and complete the refund of my remaining €48. This lack of transparency and communication is deeply frustrating, and I expect my issue to be resolved without further delay.
I made several purchases in Greece and submitted a Tax Free refund request at the İpsala Border Gate as instructed. At the time, I was told the refund would be processed within two days. However, it has now been over a month, and I still haven’t received my refund. Not only has no money been return...
I made several purchases in Greece and completed the Tax Free process under my boyfriend’s name (Ö**** D******). After getting the receipts stamped at customs, I mailed all the required documents to the Global Blue office on January 31. Despite following every step correctly, I haven’t received any ...
On June 8, 2025, I made several purchases in Spain and completed all the required steps to claim my tax-free refund through Global Blue. The mobile app shows that the refund has been “paid,” but I have yet to receive any money in my account. It's been weeks now, and the delay is unacceptable. What’...
Back in February, I made a purchase in Belgium and had my tax-free form stamped at the airport before returning home. When I arrived in Turkey, I was told that I also needed to submit the form at the Global Blue counter in Istanbul Airport. I personally handed over my form at the counter as instruct...
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