On June 8, 2025, I made several purchases in Spain and completed all the required steps to claim my tax-free refund through Global Blue. The mobile app shows that the refund has been “paid,” but I have yet to receive any money in my account. It's been weeks now, and the delay is unacceptable.
What’s more frustrating is the complete lack of communication. I have tried calling Global Blue’s customer service multiple times, but no one answers. There’s no clear update, no follow-up, and no way to get in touch with a real person to understand what went wrong.
I demand that my refund be processed immediately and paid in euros, as initially indicated. This level of silence and inaction from a so-called global brand is extremely disappointing. I trusted Global Blue for a smooth tax refund process, but instead, I’m left waiting endlessly and feeling ignored. Resolve this issue promptly!
On November 23, 2024, I made a purchase in Vienna and completed all the required steps for a Tax-Free refund through Global Blue. However, to this day, I have not received any refund to my account. I’ve been trying to reach Global Blue’s customer service for weeks. I’ve called every number listed on...
I made several purchases in Greece and submitted a Tax Free refund request at the İpsala Border Gate as instructed. At the time, I was told the refund would be processed within two days. However, it has now been over a month, and I still haven’t received my refund. Not only has no money been return...
I still haven’t received my tax refund from Global Blue, and I’m beyond frustrated. On June 13, 2025, I made a purchase in Vienna, Austria and proceeded with the Tax-Free refund process while I was in Budapest. I completed all the necessary paperwork as instructed — I filled out the forms, signed th...
I am deeply frustrated with Global Blue. On May 14, 2025, I completed all the required Tax-Free procedures at Nice Airport. I was clearly told that the refund would be issued to my credit card within a few weeks. However, it has now been well over that timeframe, and I still haven’t received a singl...
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