My Getir Order Delivered to Wrong Address

I made a purchase using the Getir app, but unfortunately, the items were delivered to an incorrect address. I quickly initiated a return request, and the products were promptly collected for return. Unfortunately, it's been more than a month and I still haven't received my refund. Whenever I reach out to customer service, I always receive a familiar response: "We have noted the urgency of your request and will promptly process your refund." Could you please let me know when I can expect to receive my refund?