I made a purchase using the Getir app, but unfortunately, the items were delivered to an incorrect address. I quickly initiated a return request, and the products were promptly collected for return. Unfortunately, it's been more than a month and I still haven't received my refund. Whenever I reach out to customer service, I always receive a familiar response: "We have noted the urgency of your request and will promptly process your refund." Could you please let me know when I can expect to receive my refund?
On February 10, 2025, I placed an order on Getir, but one of the items was incorrect. I requested a refund, and they claimed it was processed, yet I never received any money back. This is not the first time this has happened—the same issue has occurred multiple times, and every time, they insist th...
Hello, I placed an order on 23.02.2024 through the Getir app. However, one of the items was not in stock, so I was contacted by customer service and told that a refund would be processed. However, when I checked my account later in the evening, I saw that the refund had not been issued. Since that d...
I canceled my order on Getir, anticipating that the refund would be processed immediately since I made the cancellation right away. Unfortunately, the payment was not credited back to my account at that time. I contacted their support team multiple times and was assured each time that the issue woul...
I placed an order through Getir, but even though it was never delivered, I received a notification saying it was. I spent an hour with customer service, only to be told that they created a report and I’d have to wait for a response. Despite my time and frustration, no resolution has been provided ye...
I ordered from Getir, but even though it never arrived, the app indicates that it was delivered. It has now been three days, and the problem remains unresolved. Whenever I contact them, I hear “we’ll get back to you,” yet I never receive any actual updates. I reached out to both the app's support te...
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