I placed an order through Getir, but even though it was never delivered, I received a notification saying it was. I spent an hour with customer service, only to be told that they created a report and I’d have to wait for a response. Despite my time and frustration, no resolution has been provided yet. I expect a prompt refund for the undelivered order, as this delay is completely unacceptable. I hope Getir resolves this issue quickly and ensures better customer service in the future.
I ordered from Getir, but even though it never arrived, the app indicates that it was delivered. It has now been three days, and the problem remains unresolved. Whenever I contact them, I hear “we’ll get back to you,” yet I never receive any actual updates. I reached out to both the app's support te...
I canceled my order on Getir, anticipating that the refund would be processed immediately since I made the cancellation right away. Unfortunately, the payment was not credited back to my account at that time. I contacted their support team multiple times and was assured each time that the issue woul...
I placed an order with Getir in the morning, but they mistakenly delivered my items to a different address. When I called customer service, they told me to wait as the order was supposedly on its way again. I was repeatedly told that the warehouse couldn’t be reached, the courier was en route, and t...
Even though I selected the “deliver immediately” option and paid accordingly, the products were not delivered even after 3 hours. I contacted customer service, but they only told me to keep waiting without offering a real solution. I canceled the order, but this time I have been waiting for 4 days f...
I placed an order through Getir from a Starbucks location today at 3:00 PM, expecting delivery within 15-20 minutes as promised. However, it took over an hour, and the order still hadn’t been delivered. I contacted customer service to request a cancellation since the order hadn’t even been prepared ...
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