I ordered large bottles of Pürsu water from Getir, but Fuska brand was delivered instead. The delivery arrived at 8:30 PM, and I immediately noticed the mistake. I requested a replacement right away. Despite calling customer service five times and reaching out to live support seven times, no solution was provided. At 1:10 AM, the customer service center informed me that the depot had closed and the issue would be addressed the next day. This left my sick and elderly family members without water until the morning. The lack of timely assistance is extremely frustrating, especially given the urgent need for the correct product.
Yesterday, I ordered ice and a few other products from GETIR. The reason I made the basket was to reach the minimum basket amount for ice, but the ice arrived melted, so I literally bought water that wouldn't be worth as much as a PET bottle by paying 37 TL. Then I called the customer representative...
After waiting for minutes, I received someone else’s order instead of my own. I immediately contacted Getir’s customer service, expecting a quick resolution. Instead, I was told that I could only get a refund once the wrong items were collected—but no courier was even sent to pick them up! During t...
Earlier today, I received my delivery from the Getir website. Among the items was a pack of 5 Fuse Tea Lemon, just as I had requested. Four of these cans arrived damaged and distorted, so I asked for a replacement. I reached out to Getir's Live Support feature on their app multiple times, with one-h...
I placed an order with Getir in the morning, but they mistakenly delivered my items to a different address. When I called customer service, they told me to wait as the order was supposedly on its way again. I was repeatedly told that the warehouse couldn’t be reached, the courier was en route, and t...
On Sunday, I placed an order from Getir Market, formerly known as Mirhas 7 Market. Initially, I paid with my credit card, but received an error message indicating "payment not received." Then I tried again with my Papara account card, and while the money went through, the order did not. When I check...
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